JOIN OUR TEAM
About Keeping Together
Keeping Together is a brewery and beverage garden currently preparing to open in a historic greenhouse in Santa Fe, New Mexico. Founded in 2019, the project began in Chicago with a focus on fermentation-forward, small-batch beers designed to foster reflection, connection, and shared experience.
Our new home in Santa Fe represents the next chapter of that vision—a space where thoughtful production and intentional hospitality live side by side. We’re building a small but ambitious team dedicated to quality, collaboration, and community. With an emphasis on presence over polish, we aim to create an environment where people feel not only welcomed, but seen.
We’re looking for team members who are grounded, curious, and ready to help shape a business that’s built on purpose. We generally hire for personality and train on skills where needed.
It is our goal to foster a supportive and inclusive work environment that values the voice and growth of all our team members. Come be a part of a team that believes in hard work, fun, and building something special together!
TO APPLY FOR A POSITION, PLEASE SEND A COVER LETTER + RESUME TO
INFO@KEEPINGTOGETHER.COM
FOH General Manager
We are seeking a dynamic and experienced General Manager to oversee taproom operations at our Santa Fe brewery and beverage garden. The ideal candidate will have a strong background in the hospitality or brewery/winery industry. As the General Manager, you will be responsible for ensuring exceptional guest experiences, effectively managing Front-of-House (FOH) staff, and driving operational excellence. Service at Keeping Together is about combining great hospitality along with technical skills and warm personalities to create an upbeat, inviting bar environment, and the General Manager’s leadership will be crucial in maintaining high standards of service while fostering a positive work environment.
JOB SUMMARY
Title: Front of House General Manager
Reports to: CEO / Leadership
Position Type: Full-time, Exempt
The General Manager oversees all hospitality operations and reports directly to the CEO / Leadership Team. The individual in this position provides leadership and supervision to FOH staff, manages all operations of the taproom, reinforces the direction and tone of our onsite experience, and models Keeping Together’s core values.
DUTIES + RESPONSIBILITIES
As the General Manager, you will oversee all hospitality operations, be responsible for ensuring exceptional guest experiences, managing staff effectively, and driving operational excellence. Your leadership will be crucial in maintaining high standards of service while fostering a positive work environment.
FUNDAMENTAL EXPECTATIONS
Full-time position with leadership, administrative, and floor supervisory responsibilities.
LEADERSHIP
Maintain a strong floor presence to assist in customer service and provide a lead-by-example management style.
Act as an exemplary ambassador and representative for Keeping Together, both on- and off-site.
Develop a supportive culture rooted in accountability, respect, growth, and collaboration.
GENERAL OPERATIONS
Serve as direct manager to FOH staff. In collaboration with Leadership, oversee hiring, firing, and training for FOH staff.
Lead our FOH team in providing exceptional hospitality.
Ensure every guest feels welcomed and leaves with a positive memorable experience.
Address guest feedback with empathy and efficiency and resolve guest complaints or problems as they occur during service hours.
Maintain active floor shifts every week as a floating MOD (Manager on Duty).
Implement hospitality, service, and operational protocols and ensure that opening and closing procedures are properly executed.
Create weekly schedules at least 2 weeks in advance and ensure accurate biweekly time cards for FOH staff.
Manage up-to-date functionality of Toast POS System.
Daily updates to beer and FOH menus in POS and on website / social media.
Timely adjustments to POS menu items based on availability.
Implement systems that improve efficiency, enhance service quality, and nurture team productivity.
Monitor inventories and place accurate and timely orders for all FOH supplies, products, and merchandise; oversee managing and counting inventory.
Oversee Food Truck schedule and attend to any direct communication with Food Truck vendors onsite.
Oversee execution of all open-to-public and privately booked events, ensuring guests have the best possible experience.
ADMINISTRATION + DEPARTMENTAL COLLABORATION
Ensure all administrative duties and responsibilities are current and completed in a timely manner (responding to emails, voice mails, other department requests, etc.).
Collaborate with Leadership and Marketing Manager for social media posts pertaining to beer releases, upcoming events, emergency closures, private events, etc.
QUALIFICATIONS + COMPETENCIES
Experience in hospitality management and operations, with a minimum of three years of supervisory experience. Strong background in bar/brewery/winery industry is a plus.
Available to work full time, including evenings, weekends, and some holidays.
Familiarity with tablet-based POS systems. Experience working with Toast POS is a plus.
A passion for food, beverage, and creating meaningful guest experiences.
Curiosity, enthusiasm, and willingness to learn, grow, and adapt.
Exceptional customer service skills.
Strong attention to detail and accuracy.
Excellent interpersonal and communication skills.
Ability to coach, train, and mentor; ability to lead with transparency, kindness, and professionalism.
Capable of addressing difficult situations with confidence, professionalism, and strong problem-solving skills.
Knowledge of business arithmetic and ability to calculate figures and amounts.
Dependable mode of transportation.
PHYSICAL REQUIREMENTS
May be required to lift and carry heavy items, such as supplies, equipment, or boxes of inventory, requiring physical strength and proper lifting techniques.
Must be able to sit, stand, bend, squat, reach, and walk 8 to 10 hours a day.
Must be able to lift up to 60 pounds in short intervals throughout the day.
BENEFITS
Starting Salary - $65,000
Flexible schedule
Paid time off
Full Health Insurance
Employee discounts
Disclaimers
The above statements are intended to describe the general nature of work performed by the employee assigned to this job and are not the official job description for the position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Certain job duties may require team members to be 18 years or older. All team members must comply with Company policies and applicable laws. The responsibilities, duties, and skills of personnel may vary throughout the business.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This position may be expected to perform other tasks and duties as needed or as directed. Employee responsibilities and job descriptions are subject to review and revision. Employees should develop and maintain the Keeping Together culture, values, and reputation with fellow staff, guests, vendors, and partners.
Keeping Together is an equal opportunity employer and values diversity at our company. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
